FAQ

Q: Are we a trading company or a factory?

A: Wali Recycling, a subsidiary of Wali Group, focuses on the research and development and manufacturing of crushing machinery and provides solid waste treatment solutions. Wali Garden integrates global garden equipment resources and provides one-stop services including product selection, logistics and customs clearance. Based on "Made in China", we offer a wide range of garden products.

Q: Is customized service supported?

A: We offer flexible OEM/ODM customization services. As long as the minimum order quantity (MOQ) is reached, we can customize product specifications, brand logos and functional configurations according to your needs, helping you build a differentiated competitive edge.

Q: How do you ensure the quality of your products?

A: To ensure outstanding quality, we strictly screen our suppliers. All cooperative manufacturers must pass on-site factory inspections, qualification reviews and multiple rounds of product tests before they can enter the supply chain system. As your reliable Chinese purchasing partner, we strictly control quality with a professional perspective and carefully select high-quality products with excellent cost performance for you.

Q: How to place an order?

A: If the customer provides the product, quantity and requirements, we will quote the price quickly. After confirming the PI and paying the balance, we will immediately purchase and produce. We will follow up throughout the process and arrange for inspection. Once the goods are qualified, we will arrange for sea delivery. We strictly control quality to ensure high cost performance and help you make efficient purchases!

Q: Payment terms?

A: For T/T, 30% is a deposit, 50% is to be paid before shipment, and 20% is to be paid upon receipt of a copy of the bill of lading.

Q: How long is the delivery time for the product?

A: The type and quantity of the products will affect the delivery time. For the specific delivery time, please consult the salesperson.

Q: What kind of packaging was used for transportation?

A: Bulk cargo is packed in wooden or cardboard boxes. For full container goods, separate packaging is provided according to the product type.

Q: Which trade methods are supported?

A: Our company supports multiple trade methods such as EXW, FOB, CRF, and DDP, and offers various transportation options including sea, air, and land transportation.

Q: How long is the warranty period of the product?

A: The warranty periods vary for different products. For specific details, please consult the salesperson. If the damage is caused by product quality issues, our company will offer a free exchange.

Q: Why choose Wali Garden?

A: a. Establish A strict supplier management system and provide a wide range of high-quality products.

    b. It supports mixed wholesale, allowing customers to purchase multiple types of garden products at once, providing them with more purchasing options.

    c. Provide on-site inspection and other services, and act as the quality supervision administrator for customers.

    d. Waith rich production and foreign trade experience, we can provide customers with one-stop solutions.